
Frequently asked questions
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Do you have questions about our products? Please check the list below to assist in your search. If your question has not been answered below, please fill in an enquiry form on our contact page to speak with us directly.
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How long will my personalised item take to make?
To create your beautiful custom made item, please allow 10 business days. However, for an express order, you can purchase 'Rush my Order' and skip the queue to have your items created with 48hours!
What is your returns policy on personalised items?
Non-customised items can be returned for a store credit within 14 days of purchase. Unfortunately, personalised items cannot be returned.
Can I add my name to your drinkware?
Yes, absolutely! Simply fill in the personalisation box on the product you want to purchase and check out.
Why is my order not available for 'Local Delivery'?
We offer free Local Delivery on the Mornington Peninsula. However, if you are outside of this area and would like your item delivered, please email us to discuss your delivery location.